UNIQUE After-Sales Service Team In Peru To Enhance Customer Experience

2025-11-12 15:56:15

Introduction: Upgraded Drilling Demand in Peru, UNIQUE Equipment Precisely Meets Pain Points

As an important agricultural and mining country in South America, Peru has an urgent demand for efficient drilling equipment in groundwater exploration, agricultural irrigation, and urban water supply projects. The region features complex terrain such as mountains, hard rock formations, and gravel layers, with inconvenient transportation in some areas. Traditional drilling equipment suffers from poor mobility, low drilling efficiency, and slow after-sales response. Recently, UNIQUE’s 200m Trailer Mounted Water Well Drilling Rig was successfully installed and commissioned at a customer site in Lima, Peru. With excellent performance adapting to local complex working conditions and full support from a professional after-sales team, it provides South American customers with an integrated “equipment + service” solution.

UNIQUE Brand: Global Expert in Water Well Drilling Rig Manufacturing, Deeply Rooted in the South American Market

Brand Strength: Driven by High Technology, Globally Recognized Quality

UNIQUE is a high-tech enterprise specializing in the R&D, production, and global sales of water well drilling rigs. With years of industry experience and core technology patents, its products have obtained international certifications such as ISO and CE. Leveraging the core advantages of “high efficiency, stability, and easy maintenance,” UNIQUE’s products are exported to dozens of countries and regions in South America, Africa, the Middle East, and Southeast Asia, becoming a trusted water well drilling rig manufacturer for global users.

Star Product: 200m Trailer Mounted Water Well Drilling Rig, Adapted to Complex Working Conditions

UNIQUE’s 200m Trailer Mounted Water Well Drilling Rig is a core product developed for areas with complex geology and inconvenient transportation. It is specifically designed for groundwater exploration, agricultural irrigation, urban water supply, and small-scale mining water supply projects. Its Trailer-mounted chassis design breaks the transfer limitations of traditional crawler drilling rigs. Equipped with a high-power power system and optimized hydraulic configuration, it can still maintain efficient and stable drilling in complex geological conditions such as hard rock and gravel layers, making it the preferred equipment for drilling projects in South America.

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Successful On-site Commissioning in Peru: Precisely Adapted to Local Geology with Qualified Performance

Professional On-site Team: Full Control of Commissioning Quality

UNIQUE’s localized after-sales technical team in Peru carried out full-process installation and commissioning at the customer’s project site in Lima. Combining the local geological characteristics of Peru, the team formulated a targeted commissioning plan to ensure the equipment adapts to local working conditions.

Comprehensive System Testing: Ensuring Drilling Stability

During the commissioning process, the team conducted comprehensive inspection and calibration of the core systems of the drilling rig to ensure all performance indicators reach the optimal state:

•Hydraulic System: Testing pressure and flow stability to meet high-load drilling requirements;

•Transmission and Hoisting Mechanism: Verifying drill pipe transmission accuracy and lifting capacity to ensure safe drilling at 200m depth;

•Drilling Pump Linkage: Detecting the coordinated working efficiency of the drilling rig and supporting water pump to optimize mud circulation effect;

•Electrical Control and Safety System: Conducting linkage tests on the response speed of the intelligent control system and safety devices such as emergency braking, complying with international drilling safety standards.

Field Drilling Verification: Reaching 200m Drilling Depth

After 3 rounds of field drilling tests, UNIQUE’s 200m Trailer Mounted Water Well Drilling Rig achieved stable drilling in the hard rock formations of Peru, with a maximum drilling depth reaching the designed 200m standard. The drilling efficiency was 30% higher than that of local traditional equipment, successfully meeting the core needs of the customer’s water source development project and obtaining on-site acceptance approval.

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UNIQUE Peru After-sales Team: Localized Services, Rapid Response to Customer Needs

Adhering to the philosophy of “customer first, service first,” UNIQUE has established a dedicated after-sales service center for the South American market. This center will provide customers with a comprehensive range of support services, including import services, payment processing, equipment commissioning and maintenance, and integrated solutions for receiving goods.

Through localized professional services, customers can more conveniently enjoy efficient and reliable support, ensuring smooth product operation during use.

This team, composed of experienced technicians and customer service experts, is dedicated to resolving various issues encountered by customers during purchase and use, ensuring timely responses and handling of customer needs. Centered in Lima, Peru, and radiating to key regions, it provides localized services throughout the entire product lifecycle:

Equipment Installation and Commissioning: On-site engineers provide full guidance to adapt to local geological and project requirements;

Operator Training: Customized bilingual training courses covering equipment operation, safety norms, and basic maintenance;

Spare Parts Supply: Local spare parts warehouse stocks core components for rapid delivery within 48 hours;

Regular Maintenance and Technical Upgrades: On-site inspections every 6 months, providing equipment performance optimization and technical upgrade solutions;

24/7 Emergency Response: Professional technical team available online around the clock to solve sudden failures and ensure uninterrupted construction.

Whether the customer is located in Peruvian cities or remote rural areas, UNIQUE’s after-sales team can quickly reach the site to ensure the long-term efficient operation of the drilling rig, eliminating customers’ worries.

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Core Advantages of UNIQUE 200m Trailer Mounted Water Well Drilling Rig: Adapting to South American Drilling Needs

Strong Drilling Depth, Suitable for Multiple Scenarios: Maximum drilling depth of 200m, meeting the needs of groundwater development projects such as agricultural irrigation, urban water supply, and small-scale mining in Peru, with outstanding stability in hard rock and gravel layer drilling;

Flexible Mobility, Efficient Transfer: Trailer-mounted chassis design with traction device, enabling flexible transfer in mountainous areas, rural areas, and other inconvenient transportation regions without the need for large transport equipment, reducing transfer costs by 25%;

Energy-saving and High Efficiency, Cost Reduction: Equipped with a high-power diesel engine and optimized hydraulic system, fuel consumption is 15% lower than similar equipment, while improving drilling speed and shortening project cycles;

Easy Operation, Safe and Reliable: Intelligent electrical control system with Chinese/Spanish operation interface, reducing operator learning costs; built-in safety devices such as emergency braking and overload protection to ensure construction safety;

Easy Maintenance, Extended Service Life: Modular design for easy disassembly and replacement of core components; localized after-sales team provides professional maintenance guidance, reducing equipment failure rate by 20% and extending service life to more than 8 years.

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High Customer Recognition, Broad Application Prospects in the South American Market

Real Customer Evaluation

The person in charge of a Peruvian agricultural cooperative said: “UNIQUE’s 200m Trailer Mounted Water Well Drilling Rig is fully adapted to the hard rock formations in our region. Previously, it took 15 days to drill 200 meters with the equipment we used, but now it only takes 8 days, with a significant efficiency improvement. Moreover, the after-sales team responds quickly and the supply of spare parts is timely, completely solving our construction concerns.”

Market Layout Plan

In the future, UNIQUE will continue to deepen its presence in the South American market. Targeting the geological characteristics and drilling needs of countries such as Peru, Brazil, and Argentina, it will promote a full range of products including 200m and 300m Trailer-mounted water well drilling rigs, as well as pneumatic drilling rigs and hydraulic drilling rigs. It will help local clean water source development, agricultural modernization, and sustainable infrastructure construction, providing cost-effective drilling equipment solutions for more South American customers.

Contact UNIQUE: Become a Global Partner and Obtain Customized Solutions

If you are looking for an efficient water well drilling rig adapted to complex geology in South America (especially Peru), or a drilling equipment supplier with localized after-sales support, UNIQUE is your trusted choice!

✅ Provide detailed technical parameters and quotations for UNIQUE Water Well Drilling Rig

✅ Customize localized installation, commissioning, and operator training plans in Peru

✅ Ensure local delivery of core spare parts within 48 hours

✅ 24/7 professional technical support to solve construction challenges

Contact UNIQUE now to jointly develop the South American drilling market and build efficient and stable water source development solutions!